Estimated delivery time is between 7 and 12 working days after dispatch of the order. Click here to track your order.

Yes, we deliver our orders all over the world, guaranteeing traceability for our customers.

Delivery is free for all our orders.

Yes, emails are sent automatically to track the progress of your order. Please check your junk mail/spam folder after placing your order.

Our products can be shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will arrive shortly.

We're sorry to hear that. Simply send us a photo of the damaged item in question to the email address: info@cookimix.eu and we will send you a similar replacement item as quickly as possible.

We apologise for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help with your order or would like to make an enquiry about your order, please contact us by email at the following address: info@cookimix.eu

Yes, our returns and refunds policy is available at the bottom of the page.

No, the sole purpose of mentioning a brand such as "Thermomix" is to illustrate the compatibility of the products with the accessories in our catalogue. Cookimix has no connection with the "Thermomix", "TM6", "TM5" and "Vorwerk" brands.